Our Commitment To You

Highest focus on customer satisfaction

We do our utmost to ensure that your experience at Genco is uplifitng, is of a high quality and the hairdressers and therapists you meet are knowledgeable, professional, and extremely good at what they do. However, in any service business there are occassions where we may misunderstand, or get things wrong – we are committed to excellence but we can’t be perfect all of the time.

Our commitment to you is that we will take all reasonable steps to ensure that if things do go wrong we try and make it right or compensate in a way that dissipates any residual ill-feeling you may have. We have a very simple complaints procedure and all complaints are dealt with promptly and in a way that causes the least amount of embarrassment. All we ask, is that you do take the obvious first steps to speak to your therapist/hairdresser first, and then escalate it to the managing director if required. Email addresses and telephone number of the management is available below on the tab ‘Complaints Procedure’.

Meet Bharat our Managing Director

Bharat started Genco Male Grooming in 2007. His dream was to create a professional and friendly environment for men to get the same kind of services that women had been enjoying for years. With a background in brand marketing, Bharat is dedicated to making your experience at Genco a first class one. It’s for this reason that he takes personal pride in addressing any complaints that his team might not be able to resolve with a customer. If you have such a complaint, you can contact Bharat directly here. If a customer is unhappy, he will personally call them so as to try and resolve the issue immediately or at least within 24 hours. This commitment to customer satisfaction is at the very core of Genco Male Grooming, and a value that the people who work here share.

Testimonials
Complaints Procedure
Refund Policy
Terms and Conditions
Privacy Policy
Copyright
    • Excellent service, as expected for the price. Hairdresser noted previous poor hairdressing (from a different barber) and corrected with detail. Nice extra touches with the scalp massage. Wasn't a big fan of the massage chairs. Overall I came out really happy with the service/result.

      -Excellent Men’s Hairdressers

      A.Hislop - visited Notting Hill June 2017default thumb
    • This is my second time to Genco from Chiswick, I've had a facial and beard done before. The stylist very good. The result was an amazing beard design and shape that my wife loves. Im seem to be getting a lot more attention. All I would say towards to the end the stylist could have used some beard balm and products of my beard. But other than that it was a very good job. I will be sure to visit again.
    • Really enjoyed my first visit, staff were excellent and the treatment was better than I expected. Wish there were some locations in central london too.
    • First visit to Genco, very satisfied, good customer service and attentive staff.
    • Prepared for the worst, in that as a hirsute male about to have my first chest and back waxing, I arrived ready for a great level of pain, and so when I was greeted by the friendly staff I was immediately put at ease. The place itself is warm and inviting, painted in rich colours and very tidy. Samia was extremely professional and started by asking me specific questions to the upcoming task and explaining exactly how she would go about the procedure. Throughout the waxing Samia guided me with breathing techniques to minimise the discomfort and encouraged me with the progress we were making. Samia also explained what I needed to do for the next 24 hours after leaving Genco. The very best of a potentially uncomfortable procedure!
    • Friendly staff, great looking place and overall great experience.

      -Friendly Staff, great looking place

      F.Talukder-visited Richmond 26th June 2017default thumb
    • I had Neil and it was my first time at Genco. He made me feel welcome and comfortable in the shop as well as giving me great service. Would highly recommend this to anyone.

      -Felt Welcomed and Comfortable

      H.Stockley - visited Richmond 1st July 2017default thumb
    • Such a cool vibe in the salon, was pleasantly greeted on arrival and offered a selection of drinks. The guys made us very comfortable whilst we waited for the therapist (Sam). Sam was lovely, talked us through the treatment and offered her professional advice, she was great, I am very happy with the outcome. Will definitely return. DJones - Visited Notting Hill Salon
    • If you’re looking for any sort of grooming, from a hair cut to a foot massage, with a cool, relaxed and friendly atmosphere then look no further. I’ve always been very well looked after and it is really nice to feel so at home in a place where you get treated and pampered.

      -Pete Reed

      chiswickw4.comdefault thumb
    • Men - don't fear a bit of male grooming! I have to admit I was a little hesitant about a trip to Genco upon request and recommendation of my girlfriend, but I needn't have worried. Friendly staff, great atmosphere and even better results!
  • Making a complaint

    In the unfortunate event that something goes wrong, your first step is to make your dissatisfaction known to the hairdresser or therapist that is working with you. If feel you can’t, then ask to speak to the manager. If the manager is unavailable then please call the management team or email us. We will usually answer straight away, however, in some circumstances we may not be able to get back to you for 24 hours.

    You need to:
    • Call us on 0208 994 0040 and ask for Bharat Parmar
    • If Bharat isn’t available there and then, leave your mobile number with reception and they will contact Bharat immediately to get back to you
    • Or you can Email Bharat directly at bharatp@nullmailbolt.com, using the subject ‘Complaint’ in your email

     

    Request A Refund

  • Requesting a refund

    We are happy to make refunds on un-booked vouchers within 7 days of the purchase date. Refunds are always made to the person who purchased the gift voucher, and if originally purchased by credit or debit card, the refund will be credited to the same card.

    You need to:
    • Call us on 0208 994 0040
    • Provide us with the Gift Certificate code number as printed on the gift voucher
    • Have the original credit or debit card with you so that we can refund it directly back to that card

     

    Request A Refund

  • Voucher codes

    All Genco Male Grooming Gift Vouchers have a unique reference number and voucher code. The Gift Voucher must be kept safely and brought in-store in order to redeem it. The voucher reference number must be quoted at the time of making an appointment.

    Validity

    The validity date of the voucher will be printed on the voucher itself. In most cases the voucher is valid for 6 months. Where you are buying a voucher as part of a promotion, then please refer to the specific terms and conditions of that promotion as the validity may be different.

    Flexibility

    All vouchers are totally flexible and can be used to book any other Genco treatment or service. There will be no charge for exchanging, however if your chosen experience is higher in price than the value of your original voucher, you will be required to pay the price difference. When redeeming, if your chosen experience is lower in price, the difference will be held as credit to use against any future purchase. This credit can be used until the 31 December of the calendar year following the original year of voucher purchase and is non-refundable.

  • Privacy Policy

    The content on this website is maintained by Genco Male Grooming Limited. The website production team can be reached by email here.

    This privacy policy, together with our Terms and Conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this privacy policy carefully.  By visiting this website you are accepting the terms of this privacy policy. It is the stated policy of Esper Photography Ltd that we will act in accordance with current legislation and aim to meet current best practice with regard to the processing of personal data.

    We take your online privacy seriously. You may visit this site anonymously as often as you like without providing any personally identifying information (such as your name, address or email address). We do not collect personally identifying information from you except when you specifically provide it, and we protect the information we receive. We do not share your details with third parties. Please read below for a further explanation of the information we gather and how we use it.

    1. DATA COLLECTION

    As you explore our website, you may come across places in which we ask you to provide us with information about yourself. We explain each of these below. We will not use your name or email address for any purpose other than as stated.

    1.1 We may ask for your email address and your name so that we can contact you. If you decide to enter into correspondence, we will not use your name or email address for any purpose other than as stated.

    1.2 In some places in this site, we may ask for your feedback, opinion or suggestions, and provide you with a link for emailing us your response. But again we will only use the email address we receive from you for the purpose of responding to your questions or suggestions.

    2. STORAGE & DISCLOSURE OF DATA

    2.1 We will retain the data we hold concerning you for as long as it is necessary to do so. We will retain and disclose personal data to authorised authorities without your consent where we are required to do so under the law.

    3. REMOVING YOUR DATA

    3.1 If you have previously provided us with your email address or any other information and later decide that you do not want us to have it, you may ask us to delete it by e-mailing the information to us here.

    4. COOKIES

    4.1 Cookies are electronic tags that most websites place on your computer in the process of sending your computer a file, such as a web page. We use them as well. A cookie can tell us when a computer that has previously visited our site returns, and what pages it requests on each of its visits. Cookies help us keep track of how our visitors (or more accurately, their computers) use our site, including such things as the type of browser they use, the frequency of their visits and the pages that are most popular. They can help smooth your travel through our site by keeping track of information that has already been provided by your computer so that you do not need to re-enter it. In no event does the cookie we place on your computer tell us anything about your visits to other websites (except those you enter through a link on our site), or your use of the internet in any other way. If you would still prefer not to receive any cookies, most browsers can be set to refuse cookies or to alert you when one is being sent. However, some portions of this site may not function properly if the cookies are disabled.

    5. LINKS TO OTHER SITES

    5.1 Our site contains links to other sites that are not under our control. Such other sites do not necessarily follow our privacy policies, and may place their own cookies on your computer. This practice is standard on the Web. We do not control cookies placed on your computer by third parties whose advertising or links appear on our site.

    6. DATA SECURITY

    6.1 We would like to be able to tell you that the personal information you provide us with is absolutely safe. Unfortunately, several well-publicised instances of computer security breaches make it impossible for anyone to be so confident. However we take reasonable steps to protect the information you provide us from theft, alteration or unauthorised inspection.

    7. PARENTS & GUARDIANS

    7.1 We encourage you to get involved with your children’s online usage and to be aware of the activities in which they are participating. We also ask you to check back here regularly to see what our latest policies are, particularly those relating to children. You should be aware that if your children voluntarily disclose their names, email addresses or other information on bulletin boards or chat areas of other websites, such disclosures may result in unsolicited messages from other parties. We suggest that you discourage your child from providing such information on this site or elsewhere unless you are confident that the information will not be misused.

    Last Updated:  5th December 2013

  • Copyright

    1. INTELLECTUAL PROPERTY RIGHTS

    1.1 This site contains material that is owned or licensed by Genco Male Grooming Ltd. You may not copy, reproduce, upload, post, distribute, republish, retransmit, or modify in any way any of the material on this site, including computer code and software without written permission.

    1.2 All brand names, product names and titles used in this website are trade names, and in some instances trade marks, of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders’ rights.

    1.3 By sending emails, inputting data answering questions uploading data or files or otherwise communicating with us through this website (a “Communication”), you are granting us a perpetual, non-exclusive, royalty free, unrestricted worldwide licence to use, display, sublicense, adapt, create derivative works from, transmit and copy such Communication and you waive your right to be identified as the author of such content and your right to object to derogatory treatment of it. The foregoing grant shall include the right to exploit any proprietary rights in such Communication, including but not limited to rights under trademark, copyright, service mark or patent laws in any relevant jurisdiction in any media.

    1.4 Images on this website have been digitally watermarked with ownership and usage information. Digimarc and the Digimarc logo are registered trademarks of Digimarc Corporation. “Digimarc-Enabled” is a trademark of Digimarc Corporation, used with permission.